frequently asked questions

General Questions

What are your Product Warranty Terms?
What is the storage and shelf life of your products?
What are your Shipping Terms?
What are your Payment Terms?
Do you offer price breaks for larger order quantities?
Can I get a sample of your product for evaluation before ordering?
How do you support the maquiladoras?
What are Grayline's manufacturing lead times?
How does your part numbering system work?

Custom Tubing

What’s your minimum order quantity for custom tubing?
How long does custom tubing development take?
Can you meet specific industry certifications or standards?
Do you offer design assistance for custom tubing projects?
How do I start a custom tubing project with Grayline?
Can I use additional adhesive on my adhesive-lined heat shrink tubing or with PVC heat shrink tubing?

Safety & Environment

Do you provide IMDS submissions?
What is RoHS and is your tubing compliant?
What is REACH and does your tubing contain any REACH SVHCs?
Does your tubing contain TSCA restricted substances?

Manufacturing capabilities

Can Grayline manufacture custom diameters and wall thicknesses?
Do you offer custom color matching services?
Can Grayline provide me with small quantities of custom colors or sizes of heat shrinkable POLYOLEFIN tubing?
Will Grayline cut tubing to length for me?
Can Grayline print and/or hot stamp on their tubing?
Can Grayline shape, or heat form, tubing for me?
Can Grayline extrude any non-circular profiles?
Can you manufacture tapered tubing?
Can Grayline provide special packaging?
Will Grayline perform subassembly work for me?
Do you offer multiple tubes bonded together, side by side?